Business Matters

No one knows the experience of a service or product better than the buyer who just purchased. Today it is common to allow the customer the option to fill out a follow-up survey after a purchase. Business may offer an incentive to customers if they provide feedback. While businesses receive all kinds of feedback, negative…

Random Acts of Kindness: Speech Workout

Speech in the workplace. In some workplaces, there are no limits—whether it is voicing an opinion, gossiping about co-workers, expressing personal problems, or using profanity. While freedom of speech may be a right, respectfulness is essential in how we communicate with one another. It is easy to get caught up in work and forget basic…

It’s Sensitive Man

Q & A of Making Sense of the Sensitive   Q: I am concerned about a stranger, and want to help, but I am not sure of the best way to approach the person to find out how I can help. What do you suggest? A: There is a difference between prying and sincerely wanting…